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Terms & Conditions

1. Definitions
1.1. “Company” refers to Universal Language Solutions Ltd or ‘ULS’ (registered address Provident House, Burrell item, Beckenham, Greater London BR3 1AT).

1.2. “Services” are translation, interpreting or any other services that are provided by the Company.

1.3. “Client” is the party instructing the Company to provide the Services.

2. Fees
2.1 Translation

2.1.1. The Company normally quotes translation fees per 1,000 words/characters of source text. If the calculation of the source word count is not possible, the Company will quote fees per 1,000 words of the target text or a rate per unit/page.

2.1.2. Translations provided by the Company are subject to a minimum charge if the text contains 400 words or less.

2.1.3. If the Client requires a document to be sworn before a Solicitor or a Notary, the Company will provide a quotation for the fees for such services upon request.

2.2. Interpreting

2.2.1. The Company provides the Services of an interpreter either for half a day as a minimum (3 hours or less) or for a full day (up to 7 hours door-to-door, including travelling, waiting and attendance).

2.2.2. If an interpreting assignment exceeds the time for which an interpreter has been booked, the Company will charge the Client an additional fee to be agreed for each additional hour.

2.2.3. Interpreting services provided on Saturday will incur a surcharge of 25%. Interpreting services provided on Sunday or on a Public Holiday will incur a surcharge of 50%.

2.2.4. The Company will charge the Client for travel expenses incurred on public transport (against appropriate receipts). In case an interpreter travels by his/her own vehicle, travel expenses will be charged at the mileage rate of 37-45p per mile door-to-door.

2.3. Subtitling, Transcription and Voiceover Services

2.3.1 The Company provides the Services based on a rate per word or minute to be agreed with the Client. These rates are based on volume, language pair and complexity of the project.

3. Payments
3.1. Payments shall be made by the Client within the agreed payment terms following on from the date of invoice. One-off requests, first-time clients and private individuals requiring certified translation services will normally be asked to make payment before services are rendered.

3.2. The Company reserves the right to charge a fixed late payment fee calculated at 10% of the value of the invoice(s), after the due date of the invoice(s) has been reached. The revised invoice total will be subject to a further interest charge of 1% above the Barclays Bank base rate. If the full amount of the invoice, including the late payment fee and interest, has not reached our account thirty (30) calendar days after the invoice due date the debt will be passed to Daniels Silverman Ltd to recover the full amount due on its behalf. Please note that Daniels Silverman Ltd will issue their own charge to the Client for this service.

4. Cancellation
4.1. Translation

4.1.1. The Client may cancel a translation assignment in writing before the translator starts the job at no charge. If translation or related work such as file engineering has been initiated by the Company, fees will be paid in full unless prior agreement between the Company and the Client states otherwise. Where payments for Certified Translations have been made in advance, an admin fee of £50.00 + VAT will be applied upon refund even where the translation has not been initiated. This is to cover administrative costs and project management.

4.1.2. If the Client cancels a translation assignment after the translator begins the job, the Company will charge the Client for the number of words translated up to that time (at the agreed rate) plus any file engineering, administrative and/or project management costs at a rate of £75.00 + VAT per hour. If more than 50% of the assignment as been completed, the Company reserves the right to charge the service quotation value in full.

4.2. Interpreting

4.2.1. If the Client cancels an interpreting assignment in writing within one week of the assignment, ULS will charge 50% of the agreed rates.

4.2.2. If the Client cancels an interpreting assignment with less than one week’s notice, the Company will charge the Client for the full fees based on the original booking.

4.3. Subtitling, Transcription and Voiceover Services

If the Client cancels a subtitling, transcription or voiceover assignment after the linguists begins the job, the Company will charge the Client for the number of words or minutes translated up to that time (at the agreed rate) plus any file engineering, administrative and/or project management costs at a rate of £75.00 + VAT per hour. If more than 50% of the assignment as been completed, the Company reserves the right to charge the service quotation value in full.

5. Obligations

5.1. The Company will endeavour to ensure that it provides the Client with an adequately qualified translator/interpreter/linguist for the Services required. If a service that the Company provides does not meet the Client’s satisfaction, the Company will assess the queries, and, if deemed necessary, have the translated material revised/proofread at no extra cost to the client. Any issues regarding quality by the Client should be raised with the Company within 30 days of the Company submitting the translated deliverables.

This, however, does not cover:

a) Preferential changes; b) Very minor error such as minimal typos and omissions that do not affect the sense of the translated text, unless the Client has commissioned proofreading services from the Company.

5.2. The Client will endeavour to ensure that he/she provides the Company with full and accurate information regarding the Services required (e.g., purpose, time, place etc.).

5.3 The Client will endeavour to ensure that he/she allows reasonable time for translation and postage of documents. Universal Language Solutions waives any responsibility/liability regarding delays in bureaucratic procedures on the client’s part, where reasonable time has not been allowed for the rendition of translation services and the delivery whereof.

6. Confidentiality
6.1. Both the Company and the Client will take reasonable precautions to ensure that all confidential information, either oral or written, remains confidential.

7. Non-Solicitation
7.1. During the provision of the Services or for a period of twelve months thereafter, the Client shall not solicit translators/interpreters/linguists who have been engaged in the provision of the Services.

8. Jurisdiction

8.1. These Terms and Conditions and any contracts between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the jurisdiction of the English Courts.

Find out more about us

Looking for an experienced translation company to handle your next translation project? We can help! Find out more about our premier services by calling us at +44 (0)20 3940 3255. You can also email us at info@universallanguagesolutions.co.uk. To get an estimate for our services, please complete our free quote form to get an instant quote.

QUALITY TRANSLATIONS


Our team comprises both professional in-house and freelance linguists all of whom have expert accreditation and are well trained and highly skilled.

FAST TURNAROUND


As a leading global supplier of translation services, our expertise and ability to provide a fast, high quality response is in high demand around the world.

COMPETITIVE PRICES


Our range of services is as comprehensive as our expertise in providing fast, efficient, tailor-made translation services for the UK and international markets.


QUALITY TRANSLATIONS


Our team comprises both professional in-house and freelance linguists all of whom have expert accreditation and are well trained and highly skilled.

FAST TURNAROUND


As a leading global supplier of translation services, our expertise and ability to provide a fast, high quality response is in high demand around the world.

COMPETITIVE PRICES


Our range of services is as comprehensive as our expertise in providing fast, efficient, tailor-made translation services for the UK and international markets.


THE UK'S PREMIUM TRANSLATION SERVICE PROVIDER

HIGHLY SKILLED AND ACCREDITED LINGUISTS OFFERING TRANSLATION SERVICES IN OVER 140 LANGUAGES

OUR CLIENTS

Translation Company

WELCOME

- WHO ARE WE? -

It may be a small world but communicating effectively in a global marketplace is a big challenge.

Universal Language Solutions is the company of choice for some of the world’s best-known brands who trust us to meet their translation and interpreting needs.

Combining the latest technology with the skill of our professional linguists, we offer a complete range of cost-effective translation services in over 140 different languages, with the capacity to turn work around quickly to meet your deadline.

One thing that needs no translation is quality. Our experienced translators and interpreters take the utmost care to provide reliable, bespoke translations so you can be safe in the knowledge that what we deliver is accurate and meaningful.


WHY OUR CUSTOMERS LOVE US!

We've worked with Universal Language Solutions on a number of web projects for the last few years now and have no hesitation in recommending them to supply fast and accurate translations across multi-languages. Offering a friendly and professional service they are a pleasure to work with.

Michael Lopatis, Senior Store Manager, Universal Music (Digital Stores)

We have used ULS for a quick, easy and cost effective translation service. International request's from our customers for detailed information on our brands are no longer an issue using the ULS translators - highly recommended!

John Paterson, General Manager, drpawpaw.com

ULS have undertaken several projects for us, their customer care is excellent and they are very professional and cost-effective in the work they do for us and I wouldn't hesitate to recommend them to someone.

Naeem Darr, Manager, MDUK Media

We've been working with Universal Language Solutions for a couple of years now and the company always provides perfect translations, quickly and efficiently. I would certainly recommend and will continue recommending Universal Language Solutions.

Gerusa Fernandez , Legal Representative, Sterling Law & Associates - London

I have worked with Universal Language Solutions for over seven months now and couldn't recommend them enough. They are efficient, professional and understanding when there is a deadline involved! They are the departments go to for any translation requests and I look forward to working with them much more in the future.

Laura Price, International PR & Marketing, Americana International Ltd.

Universal Language Solutions offers an accurate, timely and efficient professional service. Having Universal Language Solutions as a service provider is a guarantee of quality and an excellent service at a fair price.

Diogo Brehsan, Legal Adviser, LB Consultants Ltd. - London

We always use Universal Language Solutions and have never experienced any problems. They translate many languages at a very affordable price. I would certainly recommend this company's services.

Amanda Gama, Accounts Assistant, LondonHelp4u - London

Universal Language Solutions has become our one-stop shop for all our translation and voice-over needs because of their quick, accurate and professional service at a competitive price.

Ole Henriksen, CEO, Buildpod International Ltd., Guernsey

We have used Universal Language Solutions’s translation services for several years. They provide a good service at very competitive rates. They are very efficient and reliable. I would certainly recommend this company’s services.

Livia Suassuna, Director, Martins Costa Immigration, London

Universal Language Solutions offers an accurate, timely and efficient professional service. Having Universal Language Solutions as a service provider is a guarantee of quality and an excellent service at a fair price.

Diogo Brehsan, legal adviser LB Consultants Ltd., London

WHY OUR CUSTOMERS LOVE US!

We've worked with Universal Language Solutions on a number of web projects for the last few years now and have no hesitation in recommending them to supply fast and accurate translations across multi-languages. Offering a friendly and professional service they are a pleasure to work with.

Michael Lopatis, Senior Store Manager, Universal Music (Digital Stores)

We have used ULS for a quick, easy and cost effective translation service. International request's from our customers for detailed information on our brands are no longer an issue using the ULS translators - highly recommended!

John Paterson, General Manager, drpawpaw.com

ULS have undertaken several projects for us, their customer care is excellent and they are very professional and cost-effective in the work they do for us and I wouldn't hesitate to recommend them to someone.

Naeem Darr, Manager, MDUK Media

We've been working with Universal Language Solutions for a couple of years now and the company always provides perfect translations, quickly and efficiently. I would certainly recommend and will continue recommending Universal Language Solutions.

Gerusa Fernandez , Legal Representative, Sterling Law & Associates - London

I have worked with Universal Language Solutions for over seven months now and couldn't recommend them enough. They are efficient, professional and understanding when there is a deadline involved! They are the departments go to for any translation requests and I look forward to working with them much more in the future.

Laura Price, International PR & Marketing, Americana International Ltd.

Universal Language Solutions offers an accurate, timely and efficient professional service. Having Universal Language Solutions as a service provider is a guarantee of quality and an excellent service at a fair price.

Diogo Brehsan, Legal Adviser, LB Consultants Ltd. - London

We always use Universal Language Solutions and have never experienced any problems. They translate many languages at a very affordable price. I would certainly recommend this company's services.

Amanda Gama, Accounts Assistant, LondonHelp4u - London

Universal Language Solutions has become our one-stop shop for all our translation and voice-over needs because of their quick, accurate and professional service at a competitive price.

Ole Henriksen, CEO, Buildpod International Ltd., Guernsey

We have used Universal Language Solutions’s translation services for several years. They provide a good service at very competitive rates. They are very efficient and reliable. I would certainly recommend this company’s services.

Livia Suassuna, Director, Martins Costa Immigration, London

Universal Language Solutions offers an accurate, timely and efficient professional service. Having Universal Language Solutions as a service provider is a guarantee of quality and an excellent service at a fair price.

Diogo Brehsan, legal adviser LB Consultants Ltd., London


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